CUSTOMER SERVICE & SALES ADVISORS - FULL TIME

Lanarkshire

Job Ref : LM0110SR

Type : Permanent

Salary : 13,910 + Bonus + Benefits

Job Description :
Hamilton

A large, well established organisation, with award winning Customer Service Centre in Hamilton, are seeking to extend their teams, with intake dates in May of this year. Positions are full time and PERMANENT.

EXAMPLE OF JUST SOME OF THE BENEFITS
* 25 days hols plus 8 stats
* Private Pension
* Discounts on the company�s own range of products and services
* 1st Class, thorough Induction and Training
* Structured career development plan

HOURS
12 week rolling shift pattern, mainly office hours (Mon - Fri) with only 2 of the weeks involving weekend work and another 2 involving a later start time and finish time. (Please call for FULL information).

THE ROLE
* Working within teams of approx. 16 Customer Service Advisors
* Reporting into a Team Leader, for each team
* Handling INCOMING calls from existing customers, all over the UK
* Dealing with all manner of customer queries, enquiries, issues, requests
* Advising each individual customer of any additional/potentially suitable products and services
* Working to targets and deadlines
* Updating customer information on PC/Database

EXPERIENCE AND SKILLS REQUIRED
* Must have previous experience of dealing with customers in some capacity (either over the phone or face to face)
* Must be PC literate with good keyboard skills
* Experience of working to targets
* Candidates must have the ability to give examples (at interview) of dealing with customers and generally giving 1st class customer service
* Candidates with steady/consistent work history preferred.

To apply for this role please forward your CV.


Margaret Hodge Recruitment provides the services of an Employment Agency for permanent recruitment, and an Employment Business for temporary work.

Additional Benefits :
Bonuses paid 6 monthly plus an OUTSTANDING benefits package.

Closing Date :
28/05/2010

Contact Information :
Name : Loraine Maher
Phone : 01355 241 040
Email : l.maher@mhodge.co.uk